Onawa Facility Update

We’ve seen a petition about WIPCO’s Onawa facility that contains incorrect information. Here are the facts:

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WIPCO is here to stay. Our facilities remain open and active. The Onawa front desk, which has been minimally staffed for years, will now be fully transitioned to unstaffed. By centralizing member services in Denison, we can ensure dependable staffing during all business hours while still maintaining our operational presence in Onawa.

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Current Operations. Since March 2023, Onawa calls, questions, and service requests have been handled primarily through the Denison office, which is our headquarters for all administrative functions.

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Onawa Employees. All full-time staff based in Onawa will remain there at the operational outpost, continuing to serve members as they always have.

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Payment Options. Members can pay by phone, mail, online, auto-pay, or the WIPCO app. For those preferring in-person options, cash payments can now be made at United Bank of Iowa in Onawa, with extended` hours and drop box convenience. For those utilizing this in-person option, please include your statement stub with your payment.

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This petition does not reflect WIPCO’s current operations or future plans. If you have questions, please contact us at 712-263-2943 or wipco@wipco.com.

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Our commitment to Monona County and the communities we serve remains strong.